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Lake Berkley Resort
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Prior to 71 days

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Loss of deposit only.

57 to 70 days

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50% of total cost of booking.

29 to 56 days

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75% of total cost of booking.

28 days or less

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100% of total cost of booking.

Booking & Deposit
A provisional booking will be held for seven days pending our receipt of a completed and signed booking form (or completed booking form from this site) with full deposit or full payment if booking is made within 8 weeks of arrival. The signatory, who must be 25 years or older, shall then be deemed to be the agent for all persons shown on the form.

Only those people named on the form are entitled to use the villa as Florida State Law prohibits subletting, sharing or assigning. Anyone not shown on the booking form will be asked to leave by our local agent.

In order to confirm your booking a non-refundable deposit of £150 / $200 will be required.

Payment of Balance
Full payment must be received 10 weeks or more prior to arrival date. Failure to make payment within the specified period will entitle us to cancel the booking and claim the appropriate cancellation charges.

Security Deposit
Please see separate page

Price Guarantee
We guarantee that there will be no surcharges or price increases once we have confirmed a booking.

Cancellations
The client may cancel their booking in writing at any time, and maybe covered under their insurance policy for cancellation expenses and costs. You will also be liable to further costs for agreed reimbursement which will cover all foreseeable expenses arising from your booking and subsequent cancellation. Cancellation charges are calculated as follows:-

 

 

 

 

 

If we cancel your booking.
In the unlikely event of circumstances beyond our control requiring us to cancel a reservation (i.e. including Acts of God, civil disturbances, riots, flood, drought, hurricane damage, fire and legislation), we reserve the right to cancel any reservation and will only be liable to refund monies already paid by the client. We will do everything in our power to find suitable alternative accommodation through our local agent, however we can not accept liability whatsoever in respect of any loss or damage sustained by the hirer in these circumstances.

All Male Groups
We do not allow 'all male groups' to book or use our Villa.

Personal Safety
The owners cannot accept any liability for your personal safety during your residency of the villa. Guests are reminded to exercise care as to the personal safety of themselves and all party members. Whenever possible valuables should be left secure and out of sight.

Pets
For the comfort of our guests pets are strictly prohibited. Lake Berkley operates a no dog policy and fines are issued to any homeowner if a dog is reported to security. If any pet is found to be in the villa, no matter for how short a time, then you will be charged for a thorough deep clean of the entire villa, any damage that the pet may have done and the cost of any fine issued in relation to the pet.

Firearms
The owners often rent their villa to families with young children; to ensure their safety we do not allow firearms on the villa premises. Any guest found with a firearm will be deemed as having given notice of his/her cancellation of the booking at that time and asked to leave the premises, the aforementioned cancellation charges will apply.

Smoking
Smoking is NOT permitted anywhere inside the villa. Smokers are requested to smoke only outside of the villa and pool deck and are respectfully asked to ensure all cigarettes are extinguished and disposed of safely.

Villa Occupancy
The villa is licensed by Osceola County , Florida for a maximum occupancy of 8 persons, including children and babies. Only those persons named on the Booking Form are permitted residency of the villa for all or part of the rental period. Any persons occupying the villa overnight and not shown on the booking form will be requested to leave the premises by our local agent.

Force Majeure
The owners or their agents cannot accept, be responsible for or liable in respect of loss, damage or changes caused by force majeure (e.g. strikes, floods, closure of airports, weather conditions or other events beyond our control).

Liability
The owners or their agents cannot accept any liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused. We strongly recommend clients take out insurance to cover this.

Villa Alarm

The villa is equipped with a monitored alarm to ensure our guests safety and security. If the alarm is triggered, the local sheriff will be alerted and will be in attandance within minutes. The Alarm MUST be set whenever guests leave the villa. Failure to set the alrm will invalidate the owners insurance cover and as such, in the event of any losses, the owner will seek compensation from the guest for any losses.

Swimming Pool
The property has a private swimming pool. The Owners do not accept any liability for any injury however caused as a result of the use of the pool. Guests are specifically requested not to allow unsupervised children to use the pool. Diving into the pool is strictly forbidden. For your own safety and the safety of our future Guests please refrain from using glass tableware in the pool area.
Local laws apply.

Pool Heating
Pool heating can be arranged at an additional charge (see "Villa Prices") and should be booked in advance. Please be advised that when pool heating is requested we cannot guarantee the temperature of the pool as this may be affected by a number of factors including the prevailing weather conditions. We are unable to offer refunds for pool heating in the event of mechanical or electrical failure, but will refund days paid where the heater is out of action. Pool heating is typically set for 8 hours per day (e.g 9am-5pm).

Travel and Health Insurance
Guests are strongly advised to have appropriate travel/medical insurance in force for both the period of rental and their entire holiday. All matters arising with regard to loss or injury should be directed to the insurance company.

Problems or Complaints
In the unlikely event that you experience any problems with the property you must contact our local agent within 24 hours, who will do their best to rectify the matter as soon as possible. Should a problem remain unresolved the owners must be notified in England immediately. Unless there is good reason, we will not consider the owner, their agents or representatives liable for any complaint that was not registered with the local agent during your stay. We have made every effort to ensure the accuracy of descriptions concerning the property and services. However, we cannot be held responsible for any errors, omissions and changes beyond our control.

Climate
Florida is a tropical state and as such insects and small creatures are inevitable and are not a cause for complaint. Their presence is no reflection on the cleanliness of the property. The home is treated regularly as part of a pest and termite control program. We advise you to keep all windows and external doors closed whenever possible; not only will this help to keep bugs from the property, but it will also enable the air conditioning unit to function more efficiently.

Your Responsibilities
The party must treat the property, its furniture, fittings, utensils and other facilities with respect at all times. Any breakages, losses or damages must be reported immediately to the local agent. The guest must make good or pay for any loss, damage or breakage. The owner reserves the right to deduct any damages or breakages from the security deposit taken by the local agent.

The property is located on a residential estate which is mostly occupied by people who are not on holiday. Please ensure that you act in a neighborly and courteous manner towards your neighbors. Whilst we wish you to enjoy your stay in our villa, we do request that noise be kept to a minimum during early mornings and late evenings particularly around the patio and pool. Excessive noise could lead to your party being excluded from the property without refund.

Environmental Awareness

Over the last year, the owners have gone to considerable expense to install a range of water and electricity saving features to lessen the requirement for precious utility resources. These include energy saving lamps, water saving shower heads, increased insulation, solar reflecting film on all south facing windows, high efficiency pool heater and pump and remotely set and monitored a/c controls.

Checking in and out
Checking in (details and directions will be sent with confirmation) is any time after 4:00 p.m. local time. If you arrive earlier and the property is ready for you, our local agent will allow you to take early occupancy which we do not charge for.

You must vacate the property by 10:00 a.m. local time on the day of departure to allow for a thorough clean and inventory check prior to the arrival of the next guests.

All rentals are inclusive of electricity, water, wifi access and Digital Cable TV charges. (Pool heat if required at additional cost)